Question 1

Is it a physical robot?

Accepted Answer

No. The robots in our pictures are just a friendly way to show the idea. Your Digital Employee is software that lives on your WhatsApp, Telegram, website chat and phone line.

Question 2

Can it answer my phone calls?

Accepted Answer

Yes. With the Phone Receptionist add-on it answers in a natural voice, books appointments during the call, transfers to you when the caller asks, and sends your team a summary. You keep your own number and simply forward calls when you're busy or closed.

Question 3

Does it speak Arabic and French?

Accepted Answer

Yes. It replies in your customer's own language and dialect — for example Egyptian Arabic, Gulf Arabic, French or English. Your owner reports come in Arabic, French or English.

Question 4

Can a human take over?

Accepted Answer

Always. It hands over to a person when it's unsure, and it alerts your team instantly about hot buyers, upset customers or questions it can't answer.

Question 5

Do I need technical skills?

Accepted Answer

No. We build, test and host everything. If you can use WhatsApp and Google Sheets, you're ready.

Question 6

Who owns my data?

Accepted Answer

You do. Everything lives in one Google Sheet that belongs to your business — your Business Brain.

Question 7

What happens if the AI is busy?

Accepted Answer

A backup AI steps in automatically, so customers still get an answer.

Question 8

How long until it's live?

Accepted Answer

About one week: a call on Day 1, building on Days 2–4, testing together on Day 5, and going live with team training on Days 6–7.

Question 9

Can I change prices and answers myself?

Accepted Answer

Yes. Change prices, hours and answers in the Settings tab of your sheet, and the agents use them immediately.

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